e-support is changing the way you get served.

Private KEP e-support is a private service business, registered in the Greek business registry (GEMI), that handles bureaucratic matters for a fee: applications to EFKA (social security), DYPA (employment service), AADE (tax authority) and KEPA (disability certification), plus benefits, certificates, vehicle transfers, and pensions. We are not the state KEP (Citizen Service Center), we are not a public authority, and we do not act on behalf of the state. The practical difference: at a state KEP you submit your requests yourself, while with us you hand over the entire process and we follow it through from start to finish, keeping you informed at every step, with no queues, no trips, and no wasted time. We serve clients in person in Ioannina and remotely throughout Greece.

Yes, completely. Documents sent through the website travel over an encrypted connection (SSL), and their handling follows strict protection procedures under the General Data Protection Regulation (GDPR). Your information is used exclusively to process your specific case: it is not shared with third parties without your consent, and it is not used for any other purpose, advertising or commercial. The site's Privacy Policy describes in detail who processes the data, for what purpose, and what rights you have. If you would rather not send something electronically, you can always bring the documents to our office in Ioannina and have them handled on the spot.

Whichever way suits you. You can send them electronically (by email or through the contact form), bring them to our office at 21is Fevrouariou 4 in Ioannina, or call us on +30 2651608405 and we will walk you step by step through photographing or scanning the documents with your phone. For clients outside Ioannina, everything is handled entirely remotely. If a document is missing, there is no running around: we tell you exactly which one it is, which authority issues it, and, wherever electronic issuance exists, we retrieve it for you ourselves.

No problem at all, and you are in good company: many of our clients prefer the personal route. We can talk on the phone and guide you calmly through every step, you can send the documents by whatever means you are comfortable with (email, Viber, or other), or you can simply drop by our office in Ioannina and we will go through them together, by appointment or during opening hours. The process adapts to you, not the other way round: we take on the online part entirely, so you never have to use any platform yourself if you don't want to.

We usually start the same or the next working day after receiving your request. We will call you, confirm exactly what you need, and tell you which documents are required and what it will cost, so you can decide before anything begins. If your case is urgent, for example a deadline about to expire, note it in your message or tell us by phone on +30 2651608405, and we will prioritize it. The office is also open in the evening three days a week and on Saturday morning, so reaching us is not limited to standard morning hours.

Two different clocks need separating. Our own time, meaning preparation and submission, we control fully: simple document issuances, certificates and clearances are often completed the same day, while more complex files are submitted as soon as the paperwork is gathered. The authority's response time (EFKA, DYPA, AADE, ASEP, ministries, municipalities) is not ours to set, and we make no promises on its behalf. What we do guarantee is that your case will never be delayed by something pending on our side: we track its progress, respond immediately to any follow-up requests, and keep you informed at every stage.

In most cases, yes. Greek public services have moved most of their transactions online (gov.gr, myAADE, e-EFKA, DYPA), so with the appropriate authorization or your TAXISnet credentials we can complete almost the entire process electronically, wherever you are in Greece or abroad. Your documents are delivered electronically or wait for you at the office. The exceptions are steps where the authority itself requires you in person, such as the examination by a KEPA health committee. In those cases we tell you from the start exactly which step needs your presence and prepare everything so a single trip is enough.

Only for the procedures that genuinely require it, and never as a general condition of working with us. Before we ask for any authorization or credentials, we explain why that specific procedure needs it, exactly what we will do with it, and for how long it remains valid. Its use is strictly limited to the case you authorized us for: we perform no other action in your accounts. If you prefer not to share credentials, there are often alternatives, such as an authorization through gov.gr or a certified written authorization, and we will suggest whichever solution you are comfortable with.

You don't need to know anything in advance; that is precisely our job. Once you describe what you want sorted out, in your own words and without jargon, we identify which procedure fits your case and give you a detailed list of the required documents: which ones you already have, which need to be issued, and where from. Whatever can be retrieved electronically, we issue ourselves, so your part stays as small as possible. If the authority asks for something extra along the way, we let you know immediately and sort it out together.

Each service is priced according to the type of procedure and the working time it requires: a simple certificate issuance costs less than a complete pension file. Our principle is simple and has no exceptions: you learn the exact cost before committing, after we have seen your request, and not afterwards. There are no hidden charges and no extra amounts that were not agreed: if a case turns out to be more complex along the way, we discuss it with you before continuing. That way you can compare and decide calmly, with no obligation created by contacting us.

Contact us anyway, through the form or by phone on +30 2651608405. The categories shown on the services page cover the most common cases, but Greek bureaucracy has far more paths than fit in one list, and we regularly take on matters that are not explicitly named. We will answer you honestly: if we can handle it, we will tell you how and at what cost. If it falls outside what we do, such as court representation or purely accounting work, we will point you to the right kind of professional, so you don't lose time searching.